The regulations listed bellowing are based on the Ministry of Railways are different from the terms and conditions in China-Train-Ticket.
Please note: If you request our assistance for ticket cancellation or refund, a service fee of USD 5 per ticket will apply.
How to get a ticket refund before departure?
You have to go a train station (not a designated ticket office or not www.china-train-ticket.com) in China and get your ticket refunded before the train departure or as earlier as you can:
1. 95% of the rail fare is refunded if the refund is made over 48 hours before the train departure time.
2. 90% is refunded for refund made between 24 and 48 hours.
3. Refund percentage depends on China Railway rules and the time before departure. China-Train-Ticket is not responsible for refund loss caused by late requests, incorrect passenger information or passenger-side station handling issues.
How to get a ticket refund after departure?
If you miss the train the only way of getting a refund is to find the stationmaster within 2 hours of departure. Please don’t miss your train!
What documents required for train ticket refund?
When you are going to a train station to get a refund, bring the original passport or ID used for booking, plus your order or e-ticket information.
If someone else handles the refund for you, China Railway may ask for that person's ID and the ticket holder's original passport or other authorization materials. Requirements can vary by station and ticket type.
Can I cancel and refund the ticket online?
If you book a China train e-ticket, cancellation and refund rules depend on the ticket type, payment method, departure time and whether a reimbursement receipt has been printed. If online cancellation is not available, you may need to go to a station ticket window with the original passport used for booking.
If you would like China-Train-Ticket to assist with the cancellation and refund process, a service fee of USD 5 per ticket will be charged.
How to change my departure date, time or train number?
Ticket change regulation states that a ticket can be changed once at an appointed window at any train station in China. You cannot change the departure and arrival destinations but you can change the date, time, and train number if there is a ticket available.
Generally, there is no refund if you missed your train but sometimes passengers can have their tickets changed or refunded if they have a valid reason and get consent from the stationmaster within 2 hours after the train departure time. Tickets that have been changed cannot be cancelled after the departure of the train. If you booked a high speed train ticket or a bullet train ticket, you can cancel or change it at any time at a railway station. Once you have made a change, you cannot cancel it.
When you are changing your ticket, the new train must be within the current China Railway presale period and have seats available. If there is any fare difference, China Railway will charge or refund accordingly. Some ticket types, connecting trips, group tickets or changed-destination tickets may have special restrictions.
If you want to disembark the train en route before the arrival city there is no refund.
What to do if I lost my ticket information?
For most domestic China e-tickets, the passport used for booking is more important than any printed paper. If you cannot find your order information, go to the station ticket window or service desk with the original passport used for booking.
Tell the staff the date, time, train number, passenger name and passport number. If a reimbursement receipt has been printed and lost, refund or change procedures may become more difficult.
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