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I do not have a PayPal account, how can I pay through PayPal?
You can pay through PayPal without a registered account, just open the Payment Link we sent in our email or Click the Pay Now by PayPal on your booking page. You will be able to pay with your credit card or debit card.
How can I use my credit card or debit card to pay?
Open the Payment Link in our first email sent to you, you can switch the language on the right top. There are two buttons, one is Pay with My PayPal Account and another is Pay with a Bank Account, Debit or Credit Card, or Paypal Credit. If you do not have an account, you can choose the second button to pay online with your credit card, etc.
Why won’t PayPal work in China or out of my country?
If you used to use PayPal in your city out of China, Paypal can detect your IP/address and find your IP/address was changed if you are using your account in China or the third country. So you cannot use the account successfully. You have to call the PayPal Company (the phone service in your country) to help you with this problem.
How to call PayPal?
Login to your account, drag to the bottom of the page, click the Contact Us, and then find the Call Us to the upper right part of the page, click Call Us. You will see the phone number and One-time passcode.
When, where, and how to use my e-ticket?
After we book your China train ticket, we will send the e-ticket confirmation and travel instructions. For most domestic China trains, the ticket is linked to the passenger's passport or ID used for booking.
At the railway station, go to the correct departure station and bring the original passport used for booking. Foreign passport holders may need to use the staffed gate for check-in and check-out.
Keep your train number, departure station, carriage and seat information ready. An itinerary sheet or reimbursement receipt, if printed, is for itinerary or reimbursement purposes and cannot replace the travel document used for boarding.
Important steps you should learn when booking a China train ticket with us
1. Names must be the same as that appear on the passports.
2. Passports must be 100% accurate. A wrong passport number or name spelling may prevent successful booking or station check-in.
3. For some bookings, we may need a passport copy or additional passenger details to verify the information before issuing the ticket.
4. Without accurate passenger information, we cannot issue a valid real-name China train ticket.
5. Your confirmation letter will include the key e-ticket information, including train number, departure station, travel date, carriage and seat or sleeper details.
6. Please bring the original passport used for booking when entering and leaving the railway station.
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