Useful Sentences for Train Travel in China

E-ticket and passport check-in

您好，请问用护照订的电子票在哪里进站？
Hi, where can I check in with an e-ticket booked with my passport, please? (Ask station staff)

您好，我用护照订了这趟火车，这是我的订单信息和护照。谢谢！
Hello, I booked this train with my passport. Here is my order information and passport. Thank you. (Show this at the staffed gate or ticket window)

Find your waiting area and Check Ticket Entrance

您好，请问我的候车室在哪里，这是我的火车票？
Hello, where is my waiting area, this is my ticket?

您好，请问我的检票口是哪一个？在什么地方？
Which one is my Check Ticket Entrance? Where is it? (Show your ticket to him/her)

Cancellation-Important

If you miss the train the only way of getting a refund is to find the stationmaster or ticketing window of refund within 2 hours of departure. Please don’t miss your train!

请问在哪个窗口办理退票？
Where can I cancel my tickets, please? (Show this to anyone who may know the ticketing window of Cancellation).

你好，我退票，谢谢！
Please cancel my ticket. (Show your passport and order information to the ticket window staff.)

Note：The money will be refunded to whom paid the tickets, you need to email us about your Cancellation.

Ticket Change

You can only change date, train, seat/sleeper class, train stations in the same city.

请问在哪个窗口办理改签,谢谢？
Where can I change my tickets, please?

你好，我改签！请帮我改到：
Please help me change my tickets.

Change to/改到___________Month/月_____________Date/日_____________Time/时间

Train No./火车号__________________   

Departure station/始发火车站________________________
Arrival station/抵达火车站____________________________

Business seat (商务座)
Superior seat (特等座)
first Seat (一等座)
Second Seat (二等座)

Hard seat (硬座)
Soft seat (软座)
Hard Sleeper (硬卧)
Soft Sleeper (软卧)
Deluxe soft sleeper (高级软卧)  

Standing ticket (站票)
Upper bed (上铺)  
Middle bed (中铺)  
Lower bed (下铺)  

To your train station

Taxi
我去______________火车站,谢谢！(Show the correct train station to the driver)
Please take me to _____________train station.

Subway
请问怎么坐地铁去_______________火车站，谢谢？(Show the correct train station to the driver)
How to take metro to ________________train station?

To your hotel

Taxi
我要去___________________________________酒店，谢谢！
Please drive me to ______________________hotel, thank you.

Subway
怎么坐地铁去______________________________________________酒店,谢谢？
How to take metro to _____________________________________hotel, please?

Give someone a ring

能帮我打个电话给莫先生吗, 我想跟他谈谈？他的电话是13977329179，谢谢！
Can you call Mr. Morgen, his phone number is 13977329179?